CPD: Conflict resolution & negotiation

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General information

To be confirmed
16:00–18:00 CET

Webinar description

Confident conflict resolution skills will set you apart. Being able to   handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team and organisation.

By the end of this course you will have a better understanding of conflict and what type of negotiator you are which will reduce any uncertainty you may have in tackling it. Positive conflict management skills are a key component of leadership.

Learning objectives

At the end of this seminar participants should be able to:

  1. Understand why we negotiate
  2. Know what type of negotiator they are
  3. Learn about the myths of negotiation
  4. Understand various tools and tips that can help improve negotiations and know why they work

Target audience

  • CEOs / CPOs
  • General public

Trainer(s) name(s)

Karen Youssef

Trainer(s) bio and experience

Karen is a team member of the Deloitte Consulting practice. She has lived and worked in the Middle East for 17 years before moving to Malta last year.

Her international exposure has developed keen communication and negotiation skills along with her experience consulting various multinational corporations and government bodies through strategic projects and engagements.

Certification type:

Certificate of attendance