CPD: Employee engagement
- To be confirmed
- 16:00–18:00 CET
In today’s competitive world, employers must rethink their approach for engaging and retaining talent across the workforce spectrum. This is required in order to compete effectively in a quickly evolving work environment.
Organisations should proactively create an attractive work experience that people can’t help but want to join their organisation. Leaders in organisations play a key role in creating an excellent employee human experience by driving key strategies to generate high employee engagement levels.
The main aim of this session is to provide participants with an understanding of what employee engagement is all about; as well as to equip them with the right knowledge on how to implement employee engagement practices on the workplace.
- Defining employee engagement
- The relationship between employee engagement and leadership
- Key pillars of an employee engagement strategy
- Drivers and barriers to employee engagement approaches
- Benefits of employee engagement for the organisation
At the end of this seminar participants should be able to:
- Define what employee engagement is, and develop a general understanding on its importance within an organisational and leadership context.
- Understand the key drivers and barriers towards employee engagement within organisations.
- List and identify a set of pillars that form a solid employee engagement strategy within organisations.
- Understand how employee engagement can benefit your organisati
- CEOs / CPOs
- Human Resource Management Professionals
- People in Managerial roles responsible for learning on a workplace
- Individuals studying Human Resources or related areas.
Trainer(s) bio and experience
Greta joined Deloitte Malta in 2019 in the Consulting function, bringing with her 20 years’ experience in the airline and telecoms industry at various levels. Her focus has always revolved around driving customer strategies through the development of diverse programs for financial and commercial customer-facing teams. Greta’s previous experience also includes post-merger streamlining of people, processes and technologies as well as transforming the Credit Management unit into a customer-facing unit for the purpose of aiding collection targets and drive higher retention numbers.
On the commercial side, Greta was part of the team that achieved the desired year-on-year revenue growth in the B2B sector (telecoms) through acquisition and a 95% retention rate of the B2B customer base; the success of which is greatly attributed to the adoption of relevant and above-level customer experience.
As far as training is concerned, Greta has trained frontline teams on client handling, personal branding and relationship building for retail and corporate (B2B) teams in the telecoms industry
Greta is a Manager in the Strategy & Operations team, within the Consulting function. She is part of the Customer Strategy and Business Design service line.
Certificate of attendance