Certificate in Loss Adjusting (Cert CILA)

General information

Objective

The Cert CILA is instructor led and gives a broad understanding of the general practices and principles of claim handling and claim settlement.

Intended participants

This qualification is intended for those who work as claim handlers or loss adjusters.

Entry requirements

‘O’ Level standard of education (MQF Level 3)

Requirements

To obtain the CILA certificate you must pass CH1, CH2 and CH3

Learning outcomes

CH1 - Introduction to the insurance industry

Studying for the certificate CH1 paper will give you an understanding of risk and risk transfer, the different people and organisations that operate within the insurance industry and how contract law applies to insurance policies. You will also gain an insight into how a legal liability might arise and obtain an introduction to the principles of insurable interest, indemnity, proximate cause, contribution and subrogation. You will also learn about the regulation of the insurance market and important statutes.

CH2 - Claims handling

Studying for the certificate CH2 paper will give you knowledge of the various elements of an insurance policy including the implications of policy conditions and warranties. You will learn definitions of the insurance perils with supporting case law. You will also gain an insight into claims validation and the mitigation of losses and learn about terms such as reasonable care and gradually operating cause. You will get an introduction to the Fraud Act 2006 and learn how to deal with aspects of policy application.

CH3 - Advanced claims handling (Handling claims for specific losses)

Studying for the certificate CH3 paper will give you an introduction to more specialist areas such as business interruption claims and factors to consider when handling alternative accommodation claims. You will learn about basic building elements, common buildings damage and the Construction (Design & Management) Regulations. You will also get advice on claims handling in a catastrophe or surge situation and obtain a basic understanding of how to reserve a personal injury claim, along with an overview of the Civil Procedure Rules.

Examination

Students taking the examination will make arrangements with the CILA directly, for the purchasing of material and application of examination. Further details may be sought from https://www.cila.co.uk/